Read what other customers say about us
Share your opinion with other customers
Write your own reviewDeceptive charging
Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated…
Read more
Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated minimum call 95, 10 misc hardware (none was used/provided), 20 fuel surcharge (understand but was not mentioned) and 8 lubricant charge.
Called and was told this is the way they do business. I asked why was this not explained up front. Don’t agree with lubricant and misc hardware charges.
Great company
Our garage door opening was not a standard size so they measured to ensure a proper fit and gave me a reasonable price which I was very happy with.
3 weeks after install my son shuts the…
Read more
Our garage door opening was not a standard size so they measured to ensure a proper fit and gave me a reasonable price which I was very happy with.
3 weeks after install my son shuts the door with something underneath and the doors come off the hinge. Called the company and they were there that week to fix the door.
Great service!
Horrible
Horrible service before, during and after.
Company response:
Hello Dee, I cannot find you in our system. I was speaking with our Installation supervisor and she mentioned she spoke with you this week. This is not a customer review that i like seeing. Please call our office and speak to Jim or I or email us at stephanie@thedoorcompany.ca so we can follow up. Sincerly, Stephanie Miles, General ManagerOur door has yet to be installed...over 3 months after ordering it!
Our door was ordered at the end of Sept, start of Oct. "21. Estimated delivery date was Dec. 16, "21. We were told we were going to be called when it was in to schedule the installation.… Read more Our door was ordered at the end of Sept, start of Oct. "21. Estimated delivery date was Dec. 16, "21. We were told we were going to be called when it was in to schedule the installation. Great! We called on the 16th, asking if it was in. No idea, we were told. We waited. We called early January. Told oh yes, it's in. Ok... We had to ask to please come and install it ASAP! We're still waiting for a call. This is absolutely the worst customer service experience. Over $7000 spent and still no DOOR.
Company response:
Hello Celine, please follow up with me on your install, Friday January 21st. It was a pleasure speaking with you and getting this completed to your satisfaction. I would love to hear from you to wrap this up and make sure everything is good. Sincerely, Stephanie email: stephanie@thedoorcompany.caHighly recommended company
My garage door opening was not a standard size so they had to come to our house, measure to ensure a proper fit and follow up to ensure all aspects met with our approval. This is a group of employees… Read more My garage door opening was not a standard size so they had to come to our house, measure to ensure a proper fit and follow up to ensure all aspects met with our approval. This is a group of employees who work as a team to co-ordinate every step is adhered to professionally. You just can't go wrong with them !
Installed product:
Acadia 138 Classic CC Garage DoorGarage Door Installation
Terry installed our garage door. It was a pleasure to watch him working. He was very meticulous and took his time to do the job to his and my satisfaction. I would recommend him for all your… Read more Terry installed our garage door. It was a pleasure to watch him working. He was very meticulous and took his time to do the job to his and my satisfaction. I would recommend him for all your garage door installations. He is the best.