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Garaga

5
07 June 2022 , Garaga I

Since 1979, customer satisfaction has been their highest priority and that is exactly why they are certified door specialists.

excellent customer service

5
01 June 2022 , Giuliano R (Orleans, ON)

The technician came by one day and performed a maintenance check. After he left, we detected an issue with the door a few hours later (i.e. it wasn't opening). We called the company (spoke with… Read more The technician came by one day and performed a maintenance check. After he left, we detected an issue with the door a few hours later (i.e. it wasn't opening). We called the company (spoke with Sam) and they sent someone (Kevin) the following day. The problem was fixed at no time. Our garage door is working perfectly. Excellent customer service! Thank you.

Garage Door Panel Replacement

5
27 May 2022 , DOUGLAS P (Spencerville, ON)

We had The Door Company replace two damaged upper garage door panels and adjust, reinforce and grease everything. It amazed me that parts were still available for our 17 year old door. The installers… Read more We had The Door Company replace two damaged upper garage door panels and adjust, reinforce and grease everything. It amazed me that parts were still available for our 17 year old door. The installers were very courteous and professional and had the job complete in about 40 minutes. I would highly recommend this company for any door work you need done.

Deceptive charging

3
16 May 2022 , Phillipe W (Limoges, ON)

Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated… Read more Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated minimum call 95, 10 misc hardware (none was used/provided), 20 fuel surcharge (understand but was not mentioned) and 8 lubricant charge.

Called and was told this is the way they do business. I asked why was this not explained up front. Don’t agree with lubricant and misc hardware charges.

Great company

5
28 March 2022 , Jennifer M (Ottawa, ON)

Our garage door opening was not a standard size so they measured to ensure a proper fit and gave me a reasonable price which I was very happy with.

3 weeks after install my son shuts the… Read more
Our garage door opening was not a standard size so they measured to ensure a proper fit and gave me a reasonable price which I was very happy with.

3 weeks after install my son shuts the door with something underneath and the doors come off the hinge. Called the company and they were there that week to fix the door.

Great service!

Horrible

1
22 February 2022 , Dee L (Ottawa, ON)

Horrible service before, during and after.

Company response:

Hello Dee, I cannot find you in our system. I was speaking with our Installation supervisor and she mentioned she spoke with you this week. This is not a customer review that i like seeing. Please call our office and speak to Jim or I or email us at stephanie@thedoorcompany.ca so we can follow up. Sincerly, Stephanie Miles, General Manager

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