Garage Doors for Ottawa & Eastern Ontario

The technician came by one day and performed a maintenance check. After he left, we detected an issue with the door a few hours later (i.e. it wasn't opening). We called the company (spoke with… Read more The technician came by one day and performed a maintenance check. After he left, we detected an issue with the door a few hours later (i.e. it wasn't opening). We called the company (spoke with Sam) and they sent someone (Kevin) the following day. The problem was fixed at no time. Our garage door is working perfectly. Excellent customer service! Thank you.

We had The Door Company replace two damaged upper garage door panels and adjust, reinforce and grease everything. It amazed me that parts were still available for our 17 year old door. The installers… Read more We had The Door Company replace two damaged upper garage door panels and adjust, reinforce and grease everything. It amazed me that parts were still available for our 17 year old door. The installers were very courteous and professional and had the job complete in about 40 minutes. I would highly recommend this company for any door work you need done.

Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated… Read more Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated minimum call 95, 10 misc hardware (none was used/provided), 20 fuel surcharge (understand but was not mentioned) and 8 lubricant charge.

Called and was told this is the way they do business. I asked why was this not explained up front. Don’t agree with lubricant and misc hardware charges.

Our garage door opening was not a standard size so they measured to ensure a proper fit and gave me a reasonable price which I was very happy with.

3 weeks after install my son shuts the… Read more Our garage door opening was not a standard size so they measured to ensure a proper fit and gave me a reasonable price which I was very happy with.

3 weeks after install my son shuts the door with something underneath and the doors come off the hinge. Called the company and they were there that week to fix the door.

Great service!

Horrible service before, during and after.

Our door was ordered at the end of Sept, start of Oct. "21. Estimated delivery date was Dec. 16, "21. We were told we were going to be called when it was in to schedule the installation.… Read more Our door was ordered at the end of Sept, start of Oct. "21. Estimated delivery date was Dec. 16, "21. We were told we were going to be called when it was in to schedule the installation. Great! We called on the 16th, asking if it was in. No idea, we were told. We waited. We called early January. Told oh yes, it's in. Ok... We had to ask to please come and install it ASAP! We're still waiting for a call. This is absolutely the worst customer service experience. Over $7000 spent and still no DOOR.