The Door Company - Your garage door specialist in Eastern Ontario!

I am happy with the product and installation. My whole experience was tainted, however, by some very terrible scheduling/communication about the installation. It felt like no one knew what was going… Read more I am happy with the product and installation. My whole experience was tainted, however, by some very terrible scheduling/communication about the installation. It felt like no one knew what was going on. I’m very happy with the final product but definitely some issues with customer service and communication.

Sale and installation of new garage doors went smoothly. Installation of doors was done professionally and as scheduled. Issue occurred with capping which was delayed by two weeks as tradesperson was… Read more Sale and installation of new garage doors went smoothly. Installation of doors was done professionally and as scheduled. Issue occurred with capping which was delayed by two weeks as tradesperson was not available to do the job earlier. Bigger problem was that work order for capping had incorrect colour of product to be installed. Had I not been at home to speak to tradesperson before he started the job, the capping would have been the wrong colour. Both tradespeople were excellent.

Installed product:

We have been working with our client's purchasing garage doors from The Door Company for over 13 years. We have always been treated fairly and been given great pricing. We look forward to doing… Read more We have been working with our client's purchasing garage doors from The Door Company for over 13 years. We have always been treated fairly and been given great pricing. We look forward to doing business for many years to come.

Started contacting company first wk of Dec 22. Bounced between three people and got through only after constant effort (email, website, phone) on my part. Finally got fm office team to sales, then… Read more Started contacting company first wk of Dec 22. Bounced between three people and got through only after constant effort (email, website, phone) on my part. Finally got fm office team to sales, then weeks without responses. Back again 3 Jan 23, took weeks for info and then went through the quote process. Picked and agreed on product to be told not until March. Bouncing around and excuses...how does it take 5 months and this crazy process for a simple 7x8 residential door I still don't even have?

Was so pleased with the level of service that we received. We have an old house so always a little tricky when nothing is truly square. Justin from the door company did an amazing job and stayed… Read more Was so pleased with the level of service that we received. We have an old house so always a little tricky when nothing is truly square. Justin from the door company did an amazing job and stayed late on a Friday to make sure it was all installed properly. Thanks!

I left 2 messages over 2 weeks saying I wanted a quote for a new garage door and door opener (I want to give you business in the $6-8k range) and have yet to get a return call. I called this company… Read more I left 2 messages over 2 weeks saying I wanted a quote for a new garage door and door opener (I want to give you business in the $6-8k range) and have yet to get a return call. I called this company because they installed the original garage door 20 years ago. I called the Door Doctor in Ottawa and received a return call with an hour. Stephanie from Door Doctor is coming this week for an in person visit and they will get my business. Door Company, it’s time to close the doors to your business!