Our warranty

Base warranty – one year parts & labour

Parts and labor:

The Door Company warrants all new products installed to be free from defective workmanship under normal use for a period of 1 year. All labour costs will be included under first year warranty.

Product and Parts: as per manufacturer warranty. Please follow the following links for more information. Contact The Door Company if you have questions related to your door manufacturer and model.

All warranty coverage is to commence from the date of primary installation. The said product must be properly maintained, and must be operated in compliance with the manufacturer’s recommendations in order to be entitled to the benefits of this warranty.

Specifically, tune‑up and lubrication of the product are not covered under this warranty and are the sole responsibility of the end user. Misuse, unintended use of product, damage and damage due to acts of God are not included under this warranty.

The Door Company shall remedy any defects deemed covered under this warranty by replacing or repairing any defective equipment or parts while incurring reasonable expenses for all parts, labor and freight unless otherwise stated herein. Labour will be performed during regular business hours. Special requests for after‑hour or weekends will be extra. Freight expenses for shipping repair/replacement parts will be incurred under standard conditions. Any overnight or special freight requirements by end user will be billable to end user. Any Manufacturer part that is replaced during the Base Warranty time period will be either: covered for the remainder of the Base Warranty time period, or for a further 90 days, whichever is longer.

Please contact The Door Company with any questions or concerns.

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