Ottawa (613) 821-2130 | Belleville & Peterborough (613) 395-4074 | info@thedoorcompany.ca
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Frequently Asked Questions
Question: Why should I buy my garage door opener from The Door Company instead of the "Big Box Stores"?
Answer: The Door Company's "Professional Series" garage door opener is made as a solid one piece boom (rail) with a full chain drive. Big Box Stores sell a piece-together boom (rail) with a half chain and half cable. The two products do not compare.
Question: I was told that The Door Company offers "flashing". What exactly is it?
Answer: Flashing is often referred to as "capping", which is essentially the aluminum moulding that surrounds the opening around your garage door. An example can be found here:
Question: My garage door won't open all the way.
Answer: The answer depends on whether or not you have an automatic opener installed.
If you do, then pull the emergency release cord attached to the opener and try to manually operate the door. If you find the door is heavy to manually open, your spring tension will need to be corrected or you may have a broken spring and it will need to be replaced. Alternately, if the door has been recently painted your weather strip may be sticking to the paint.
If you have an operator installed, your lock switch located on the wall station may be engaged.
Question: My garage door will not close all the way.
Answer: If the door operates manually, we would suggest you check the sensors located approximately 1 foot from the bottom of the door. They should be tight and lined up with each other as they send a signal to stop if an object is in the way of the door safely closing. You should also check to see if an object is blocking the door from moving, for example a broomstick in the tracks and if so then remove the object and try closing the door again.
If your operator opens and stops in cold damp weather or extreme temperatures, listen to see if you can hear a hum in the motor. When doors freeze the operator wears on the gears.
Question: My spring broke on my door. How do I know what type of spring to order?
Answer: When you place a service call please have the following measurements ready so that we can promptly and correctly install the correct spring:
• Full length of your spring
• Length of 20 coils on your spring
• Inside diameter of the spring
• Type of door you have (wood, steel non-insulated, steel insulated)
• Door size (width and height)
Question: How do I program the extra transmitter I bought for my garage door?
Answer: You would first need to see if the transmitter and the opener are compatible. If so, there is a "smart button" on the back of the motor on your opener that you need to hold down while you push the remote transmitter button. Contact us if you have an older operator as you may require a new receiver.
Question: My new vehicle has a smart button (one to replace my push button transmitter). How do I program it to do the same thing as my own transmitter?
Answer: Each vehicle is a little different, but this is very easy to do. Your Owner's manual will walk you through this but often it is only the push of a button. (Here, again, the operator must be the same frequency as your transmitter).
Question: Why would I buy a steel door instead of an aluminum door?
Answer: Steel is stronger than Aluminum and now that steel is galvanized and warranted for life, aluminum is inferior. You often hear that aluminum is more lightweight than steel, but this is not a concern as the spring does all the work and is gauged for the size of the door. For those of you who have "Road Hockey Warriors" in your family, that frozen tennis ball is less likely to dent a steel door than an aluminum one.
Question: When buying a high end steel insulated garage door, why would we buy a Richards Wilcox product over other manufacturers?
Answer: Richards Wilcox has a very good warranty. Their panels have a "lifetime warrantee". Other companies may also boast a lifetime warranty, but what others claim as lifetime is a pro-rated lifetime warrantee, meaning that if your door is 10 years old, you will only be reimbursed the value of a 10 year old door, whereas Richards Wilcox gives a "full" replacement.
**Richards Wilcox is the only manufacturer of garage doors who chooses its dealers rather than the other way around!
Question: How much headroom is required above the garage door?
Answer: In order to install the spring hardware, we recommend a clearance of at least 12 inches. Where there is only between 5 inches and 12 inches available, low headroom hardware is required. You should also remember to have at least an additional 2 inches available for a garage door opener.
"Thanks Folks – great service.” Vern White, Ottawa Chief of Police
"Wanted to thank-you for the great service. Your serviceman was very professional and a nice guy.” Herb, Owner, Elite Luxury Cars
"I am writing to express my thanks and gratitude for the technician that came to fix my garage door problem. He was on time, courteous, very knowledgeable and very professional. He saw what was causing the problem and was able to fix it very quickly. He was also able to answer questions I had in regards to the garage door opener. The best part was that there was no charge due to an installation issue. Thank you very much!.” Brian T
"Would like to express my appreciation to Corinne for her time and patience. I really like the door and think The Door Company did a wonderful job.” Neil Clark
"Thank you Tyler and installer Jeff for giving our old house a face-lift with the new garage doors. I'm now wondering why we didn't call you long before. The doors are WONDERFUL to look at and operate. The very professional and friendly service by both of you is greatly appreciated - so very pleasant to meet, talk and work with, and together with the garage doors we feel everything was very superior.” Gord & Joan Mouldey
"Just wanted to say how impressed and happy we are with everyone at The Door Company, from office staff through to service.” John Gerard Homes
"My door looks fantastic and even though Jay, the gentleman who installed my door, ran into some snags with my framing, he encountered them cheerfully.” Louise
"I am so happy with the Garage Doors that were installed at my home. They are a dramatic improvement over what was there and if I knew how nice they were I would have replaced my builder's doors years ago! Your salesman and installer were very easy going and excellent to deal with. Cheers.” Garry
"The doors are complete and look amazing. Everyone was fantastic to deal with. Again, thanks very much.”Jenny
"Congrats Noreen on feedback from our staff member Ranka - "Noreen in service is such a pleasure to work with. Al was wonderful in his offer to come help me out of my garage [right away]."”Avi T.
"My garage doors look good and I am pleased. We can't get over the difference the windows make. Thank you.”Marty McClave
"Door looks fantastic and Jay the installer was a really nice guy. Thank you.”Chris Fleming
"Thanks! The door looks really good - great job! Ken who installed my door was a super nice guy.”Brian Ironmonger
"My door installation was extremely well done and my garage door looks awesome. Our insulated garage door has made the world of difference in temperature. Thank you.” Patrick Irwin
"Thank you again for the excellent customer service. Your team was very professional and extremely detailed in their work. I would not hesitate in recommending your company.” Angelo Gatto
"I am very impressed with Les' work, professionalism and friendliness. I also greatly appreciate that The Door Company installed my door so quickly from the time I placed my order.” Jocelyn Potyka
"We would also like to compliment the men who installed our garage doors for their care, craftmanship, attention to detail and their pleasant co-operative service. We would feel very comfortable recommending your company to others.” Stew & Janet Nicol
"We are very pleased with the quality and appearance of the new garage doors we recenlty had installed. They look great and the metal capping on the wood trim is very well done. A really nice touch was that the door opener was reinstalled correctly with new solid bracing and it operates better than it did before. Thank you!” Stew & Janet Nicol
"Thank-you. My garage door is as good as new. Dawson's service was great!.” Andrew Goodman
"My wife and I (who are senior citizens used to criticizing!) are greatly pleased with our garage door installation. Chris arrived at the expected time and professionally completed the job. My hats off to you Chris. If this company hires people like him as a rule, I'm sure future customers will be equally satisfied.” Roy Leslie, Capmbellford, ON
"Super job! Your professional, friendly people were a pleasure to deal with. I was delighted my doors were installed far ahead of schedule. Your super fellow Matt tidied up the existing opener wiring and programmed the new opener to work on the same code. As a business owner I appreciate the turnkey approach with minimal effort on my part.” Cindy Watson, Ottawa, ON
"Matt was meticulous, fabulous and tidy. It was a pleasure having him install our doors. Like that he was willing to do a little extra.” Chris Troughton, Ottawa, ON
"I recently had two doors & openers installed by The Door Company. The professional installers arrived on time, and completed the job as promised & within budget.” Dave Peterson, Ottawa, ON
"THANK YOU! It's difficult to find anyone these days who will give you the time of day unless there is a sale to be had. I boast about my garage door opener frequently and now I can throw in the company as well as the product. Thanks again!” S. Richardson, Holland Landing, Ontario
"The installation is amazing! Such a pleasure to work with professionals!” Gary Schafer, Tamarack Developments Corporation
"Thank you for the quick response and great work when servicing my commercial door!” Bob Gifford, Gifford Automotive, Ottawa, ON
"My garage door looks great! I am impressed with Les who was a very efficient and professional installer.” Larry Wilson
"I really appreciated the prompt service and how the pleasant young gentleman who came to service my door took the time to explain the problem.” John Burke