Faqs
Question: Why should I buy my garage door opener from you instead of the "Big Box Stores"?
Answer: The Door Company Ltd. sells a "Professional Series" garage door opener which is a solid one piece boom (rail) and it is a full chain drive compared to the "Big Box Stores" who sell a piece-together boom (rail) and it is half chain and half cable instead of the full chain drive we sell.
Question: I hear that The Door Company does "flashing". Umm, what exactly does THAT mean?
Answer: Not what you might have hoped, depending on your perspective! Flashing is often referred to as "capping", which is essentially the aluminum molding that surrounds the opening around your garage door. An example can be found here.
Question: My garage door won't open all the way. Why?
Answer: The first question you will be asked by our knowledgeable staff is do you have an automatic opener installed? If the answer is yes, you can pull the emergency pull release cord attached to the opener and try to manually operate the door. You will be asked if the door is heavy to manually open. (This may be a spring problem where the tension will need to be addressed or if the spring is broken, it will need to be replaced). If the door has been recently painted, we would ask you to check and see if the weatherstrip is sticking to the paint. If your door will not open at all and there is an operator installed, your lock switch on the wall station may be engaged.
Question: My garage door will not close all the way. Why?
Answer: If the door operates manually, we would suggest you check the sensors located approximately 1 foot from the bottom of the door. They should be tight and lined up with each other as they send a signal to stop if an object is in the way of the door safely closing. You will also be asked to check and see if there is an object that you can see blocking the door from moving (i.e. broomstick in the tracks). If so, try removing it and trying the door again . (Note: if your operator opens and stops in cold damp weather or extreme temperatures, listen to see if you can hear a hum in the motor. When doors freeze the operator wears on the gears.
Question: My spring broke on my door, how do I know what type of spring to order? Can I install it myself?
Answer: When you call in for a service call, the service coordinator will ask you for the following measurements so that the right spring goes on your door:
- What is the full length of your spring?
- What is the length of 20 coils on your spring?
- What is the inside diameter of the spring?
- What type of door do you have - wood, steel non-insulated, steel insulated and what size is it (width and height)?
Question: I bought an extra transmitter for my garage door, how do I program it?
Answer: You would first need to see if the transmitter and the opener are compatible. If so, there is a “smart button” on the back of the motor of your garage door opener and if you hold down that button and then push the remote transmitter button, it will learn the code. If it is an older operator, the answer is not as simple. You may need to order a new receiver.
Question: My new vehicle has a smart button (one to replace my push button transmitter) How do I program it to do the same thing as my own transmitter?
Answer: Each vehicle is a little different, but this is very easy to do. Your Owner’s manual will walk you through this, but often it is only the push of a button. (Here, again, the operator must be the same frequency as your transmitter).
Question: Why would I buy a steel door instead of an aluminum door?
Answer: Steel is stronger than Aluminum and now that steel is galvanized and warranted for life, aluminum is inferior. You often hear that aluminum is more lightweight than steel, but this is not a concern as the spring does all the work and is gauged for the size of the door. For those of you who have "Road Hockey Warriors" in your family, that frozen tennis ball is less likely to dent a steel door than an aluminum one.
Question: When buying a high end steel insulated garage door, why would we buy a Richards Wilcox product over other manufacturers?
Answer: Richards Wilcox has a very good warranty. Their panels have a “lifetime warrantee”. Other companies may also boast a lifetime warranty, but what others claim as lifetime is a pro-rated lifetime warrantee, meaning that if your door is 10 years old, you will only be reimbursed the value of a 10 year old door, whereas Richards Wilcox gives a “full” replacement.
**Richards Wilcox is the only manufacturer of garage doors who chooses it’s dealers rather than the other way around!
Question: How much headroom is required above the garage door?
Answer: In order to install the spring hardware, we recommend a clearance of at least 12 inches. Where there is only between 5 inches and 12 inches available, low headroom hardware is required. You should also remember to have at least an additional 2 inches available for a garage door opener.
